Orders and Shipping
Shipping - When I place my order, how soon will I receive it?
Most orders placed by 10am EST Monday-Friday ship within 24 hours. Specialty grind, bulk orders, and during promotions, orders may take 48-72 hours.
The time it takes to receive your order depends on a variety of factors such as your location, weekdays vs weekends, and which items you have ordered.
We bag and grind each coffee to order, so our delivery time includes processing which is the time between us receiving your order and our Production Team bagging and grinding (if requested) your coffee. From there, the bags of coffee and retail items are packaged to ship!
Most orders ship UPS. Certain destinations, items, and PO boxes will be sent using USPS.
Pickups - When will my In-store pickup be ready?
Pickup orders are typically ready in 24 hours, Monday to Friday. Pick Ups are not available on Saturday or Sunday. You will receive a confirmation email when your order is ready. Bring your confirmation email when you come to collect your order.
Something is wrong with my order, who do I contact?
We’re sorry to hear that! You can email email@example.com with your issue and someone from our team will get back to you within 24-48 hours.
Why isn't the coffee I am looking for available online?
Our coffees are added online based on availability and seasonality. Single origin coffees are available based on the farms and sellers we order from, which is why these coffees can be switched out quite often.
Flavored coffee is available based on seasonality. We offer a special selection for the Spring/Summer and Fall/Winter seasons. These selections are based on the most common and loved flavors during each season. One example of this is the fan-favorite Snowflake Crunch, available in the Fall/Winter.
How do I track my shipment?
Once your order has been shipped, you will receive a confirmation email with a link to the tracking number. If you cannot find it, simply shoot us an email at firstname.lastname@example.org.
How fresh is your coffee?
Fresh! We roast 5 days a week helping to produce the freshest coffee possible. All orders are shipped directly from our Roastery in Tallahassee, Florida!
Once opened, we recommend you consume your coffee within 30 days to maintain freshness.
Do you offer flavored decaf?
We offer three decaf flavors, Southern Pecan, Goat Tracks and a Seasonal Flavor.
You can view our Decaf Coffee here.
For a traditional coffee maker, how many scoops to cups do you recommend?
We suggest 2 tbsp per 5-6oz of water, then adjusting to your taste based on preference.
Do you add sugar to your cold brew?
No, we don't add sugar (or any sweeteners of any kind) to any of our original and flavored cold brew products - not in our cafes, gallons, or grocery products.
You can add sugar or sweeteners to taste.
Is your flavored coffee sugar free and keto friendly? What about vegan, allergens, and carbs?
Yes! All Lucky Goat Coffee is sugar free and keto freindly.
All Lucky Goat Coffee is:
- Sugar free
- Gluten free
- Allergen free
- No artificial sweeteners
- No chemicals used in the production process
- Do not contain any significant amount of Calories, Fat, Carbohydrates, Protein, Trans Fatty Acids, Fiber and/or Sodium. Therefore, they are of negligible importance nutritionally.
How long does your cold brew last?
Our Cold Brew growlers, gallons and concentrate are good for 30-days.
Is your coffee safe for those with peanut and tree nut allergies?
All our coffee blends, without flavoring, are absolutely nut-free.
Additionally, our flavored and seasonal coffees do not contain a significant amount of Calories, Fat, Carbohydrates, Protein, Trans Fatty Acids, Fiber and/or Sodium. Therefore, they are of negligible importance nutritionally. Our coffee flavors are vegan, allergen-free and gluten-free.
Are your coffees organic? Fair trade?
While not every coffee we sell is Organic or Fair-Trade, many are! Read each product description to learn which of our coffees are Certified Organic, Fair-Trade, Women-Owned, Minority-Owner, and more.
We work very closely with our suppliers to make sure the coffee beans we roast are of the highest quality and sourced ethically. We are a Specialty Coffee Roaster, allowing us to focus on our craft from Origin to Cup. Here at Lucky Goat, we ensure each coffee we source is up to our standards, and the standards which provide farmers with the wages they need for their farms and families. For further reading, check out our blog on Fair Trade Coffee.
How do you flavor your coffee?
Lucky Goat Flavored Coffee's are infused using aromatic oils. Unlike others who add sweeteners and flavorings, our coffees do not contain any chemicals, sugars, or artificial sweeteners.
The way we make our flavored coffees is by infusing coffee beans with aromatic oils in order to build a certain flavor profile. These aromatic oils fill your nose and mouth with flavors such as chocolate, caramel, hazelnut and more. The flavors are received through the nose and your olfactory senses instead of through the taste buds on your tongue. All of our coffees are keto-friendly and sugar-free. Furthermore, our flavored and seasonal coffees do not contain a significant amount of Calories, Fat, Carbohydrates, Protein, Trans Fatty Acids, Fiber and/or Sodium. Therefore, they are of negligible importance nutritionally. Our coffee flavors are vegan and allergen-free.
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Returns and Exchanges
Returns and Exchanges
Online Orders: Due to coffee’s perishable nature, we are unable to accept returns due to ordering mistakes. However, we want you to be satisfied with your coffee selection! Be sure to contact us within 15 days of your order date for any problems with your coffee or if you’re not happy with your purchase.
In-Cafe Purchases: Due to coffee’s perishable nature, we are unable to accept returns due to ordering mistakes. Retail merchandise items can be returned to the location where they were purchased for store credit or full refund within 60 days of purchase.
Read our full Online and Cafe return policies here.
Are you hiring?
We are growing quickly and almost always hiring - see what's currently available here.
Where did the name Lucky Goat originate?
Legend has it that a herdsman named Kaldi noticed his goats had an extra spring in their step after eating the wild berries that grew near their feeding grounds. Curious, Kaldi tried the berries himself and experienced the same euphoria. The seeds of those berries are the coffee “bean” — which is why we can thank those lucky goats for the delicious drink we have today.