Frequently Asked Questions

Most orders placed by 10am EST Monday-Friday ship within 24 hours. Specialty grind, bulk orders, and during promotions, orders may take 48-72 hours.

Click here to view our average transit times map.

The time it takes to receive your order depends on a variety of factors such as your location, weekdays vs weekends, and which items you have ordered.

We bag and grind each coffee to order, so our delivery time includes processing which is the time between us receiving your order and our Production Team bagging and grinding (if requested) your coffee. From there, the bags of coffee and retail items are packaged to ship!

Most orders ship UPS. Certain destinations, items, and PO boxes will be sent using USPS.

During our holiday months, pickup orders are typically ready within 5-7 days. You will receive a confirmation email when your order is ready. We look forward to seeing your during cafe hours Sunday - Saturday.

We’re sorry to hear that! You can email hello@luckygoatcoffee.com with your issue and someone from our team will get back to you within 24-48 hours.

Our coffees are added online based on availability and seasonality. Single origin coffees are available based on the farms and sellers we order from, which is why these coffees can be switched out quite often.

Flavored coffee is available based on seasonality. We offer a special selection for the Spring/Summer and Fall/Winter seasons. These selections are based on the most common and loved flavors during each season. One example of this is the fan-favorite Snowflake Crunch, available in the Fall/Winter.

Once your order has been shipped, you will receive a confirmation email with a link to the tracking number. If you cannot find it, simply shoot us an email at hello@luckygoatcoffee.com.

Unfortunately, no. Our gift cards are available for use in our cafes only and are not eligible for online purchases. Please contact us with questions or concerns.

Click here to view our cafe locations.

Fresh! We roast 5 days a week helping to produce the freshest coffee possible. All orders are shipped directly from our Roastery in Tallahassee, Florida!

Once opened, we recommend you consume your coffee within 30 days to maintain freshness.

We offer three decaf flavors, Southern Pecan, Goat Tracks and a Seasonal Flavor.

You can view our Decaf Coffee here.

Read our DIY Cold Brew Home Brew Guide Here.

We recommend using a darker roasted coffee (such as our Midnight Express) for cold brew coffee, with a 1:3 coffee weight ratio, steeped for 16-18 hours.

We suggest 2 tbsp per 5-6oz of water, then adjusting to your taste based on preference.

No, we don't add sugar (or any sweeteners of any kind) to any of our original and flavored cold brew products - not in our cafes, gallons, or grocery products.

You can add sugar or sweeteners to taste.

Yes! All Lucky Goat Coffee is sugar free and keto friendly.

All Lucky Goat Coffee is:

• Sugar free
• Gluten free
• Allergen free
• Vegan
• No artificial sweeteners
• No chemicals used in the production process
• Do not contain any significant amount of Calories, Fat, Carbohydrates, Protein, Trans Fatty Acids, Fiber and/or Sodium. Therefore, they are of negligible importance nutritionally.

Our Cold Brew growlers, gallons and concentrate are good for 30-days.

All our coffee blends, without flavoring, are absolutely nut-free.

Additionally, our flavored and seasonal coffees do not contain a significant amount of Calories, Fat, Carbohydrates, Protein, Trans Fatty Acids, Fiber and/or Sodium. Therefore, they are of negligible importance nutritionally. Our coffee flavors are vegan, allergen-free and gluten-free.

As it stands, Lucky Goat is not Certified Organic or Fair Trade, but we are actively working on applying for certifications. A couple of our coffees are grown organically, but without a dedicated organic roasting facility to keep conventional products separate, we cannot certify them.

Some of our coffees are sourced with a Fair Trade or Rainforest Alliance Certification, and we are awaiting audits from these organizations to be able to label them as such. We partner with our imports to source ethically grown coffees in which farmers are paid fair wages and utilize sustainable agricultural practices.

To learn more about the producers and their processes, read the product descriptions on each of our single origin coffees!

Lucky Goat Flavored Coffee's are infused using aromatic oils. Unlike others who add sweeteners and flavorings, our coffees do not contain any chemicals, sugars, or artificial sweeteners.

The way we make our flavored coffees is by infusing coffee beans with aromatic oils in order to build a certain flavor profile. These aromatic oils fill your nose and mouth with flavors such as chocolate, caramel, hazelnut and more. The flavors are received through the nose and your olfactory senses instead of through the taste buds on your tongue. All of our coffees are keto-friendly and sugar-free. Furthermore, our flavored and seasonal coffees do not contain a significant amount of Calories, Fat, Carbohydrates, Protein, Trans Fatty Acids, Fiber and/or Sodium. Therefore, they are of negligible importance nutritionally. Our coffee flavors are vegan and allergen-free.

Our Decaf is always 100% decaffeinated using ONLY water. Never any other process or chemicals used.

Lucky Goat Decaf coffee alternates between Swiss Water Process and Mountain Water Process, sometimes a blend of the two. This is based on quality and seasonality. Our Roastmaster, Head of Coffee, and Cupping Team work closely together every month to source and blend our Decaf Coffee ensuring only ethically sourced, consistent, and high-quality decaf coffee.

Mountain Water Process is identical to the Swiss Water Process in its method. The tasting notes of our Decaf are almonds/walnut, brown sugar, and graham cracker. It is a rich, sweet cup that is almost indistinguishable from caffeinated coffee (if it is brewed correctly). This is important, usually roasters do not take the care when roasting decaf, because in their mind it is not coffee. We take great care in making sure every roast is roasted properly, and to its maximum sweetness.

This also includes our Flavored Decaf Coffees.

If you’re interested in our fundraising opportunities, reach out to our fundraising team at fundraising@luckygoatcoffee.com.

You can also learn more about fundraisers here.

If you are interested in partnering with Lucky Goat Coffee for a donation, contact our donation team at donations@luckygoatcoffee.com.

Online Orders: Due to coffee’s perishable nature, we are unable to accept returns due to ordering mistakes. However, we want you to be satisfied with your coffee selection! Be sure to contact us within 15 days of your order date for any problems with your coffee or if you’re not happy with your purchase.

In-Cafe Purchases: Due to coffee’s perishable nature, we are unable to accept returns due to ordering mistakes. Retail merchandise items can be returned to the location where they were purchased for store credit or full refund within 60 days of purchase.

Read our full Online and Cafe return policies here.

The Lucky Goat story began in 2010 in Tallahassee, FL. Read all about our story here!

Legend has it that a herdsman named Kaldi noticed his goats had an extra spring in their step after eating the wild berries that grew near their feeding grounds. Curious, Kaldi tried the berries himself and experienced the same euphoria. The seeds of those berries are the coffee “bean” — which is why we can thank those lucky goats for the delicious drink we have today.

Yes! In fact, the vast majority of our company focuses on Wholesale, Roasting, and Distribution. Learn more about wholesale coffee here.

Lucky Goat owns and operations many corporate cafes in the Southeast US. Additionally, Lucky Goat began offering franchises in 2023. Read more about franchising here.

We are growing quickly and almost always hiring - see what's currently available here.