Frequently Asked Questions

Frequent Topics

FAQ

Orders and Shipping

When I place my order, how soon will I receive it?

We bag and grind each coffee to order, so our delivery time includes processing which is the time between us receiving your order and our Production Team bagging and grinding (if requested) your coffee. From there, the bags of coffee and retail items are packaged to ship!

We use USPS and UPS depending on the order but overall, our shipping is 1-3 days so we can insure the quickest delivery to your home! This process takes 3-5 days on average, but during busy seasons such as Christmas we will extend this to 5-7 days for processing due to demand.

Something is wrong with my order, who do I contact?

We’re sorry to hear that! You can email hello@luckygoatcoffee.com with your issue and someone from our team will get back to you within 24-48 hours.

Why isn't the coffee I am looking for available online?

Our coffees are added online based on availability and seasonality. Single origin coffees are available based on the farms and sellers we order from, which is why these coffees can be switched out quite often.

Flavored coffee is available based on seasonality. We offer a special selection for the Spring/Summer and Winter/Fall, these are based on the most common and loved flavors during each season. One example of this is the fan-favorite Snowflake Crunch, available in the Fall/Winter.

How do I track my shipment?

Once your order has been shipped, you will receive a confirmation email with a link to the tracking number.

Our Coffee

How fresh is your coffee?

Our roasting cycle is currently a 4-5 day lifespan, which means that all coffee shipped out from our warehouse has been roasted in the past week. Once opened, we recommend you consume your coffee within 30 days to maintain freshness.

Do you offer flavored decaf?

We offer three flavors as decaf, Southern Pecan, Goat Tracks and a Seasonal Flavor. These can be ordered on the Mountain Water Decaf page, then select your flavor in the drop-down option menu.

How do I make Cold Brew at home?

We recommend using a darker roasted coffee (such as our Midnight Express) for cold brewed coffee, with a 1:4 coffee weight ratio, steeped over 16-20 hours!

For a traditional coffee maker, how many scoops to cups do you recommend?

Since scoop size may differ, we suggest starting with a 1:1 ratio and then adjusting to your taste.

Do you add sugar to your cold brew?

No, we don't add sugar to any of our original and flavored cold brew products - not in our cafes, gallons, or grocery products. Sugar can be added to cold brew cups in the café but not to the pre-packaged gallons.

Is your flavored coffee sugar free and keto friendly?

Yes! Our coffees are flavored without any additives, chemicals, sugars or artificial sweetners. All of our coffees are keto-friendly and sugar-free.

How long does your cold brew last?

Our Cold Brew growlers, gallons, and concetrate are good for 30-days.

Is your coffee safe for those with peanut and tree nut allergies?

All our coffee blends, without flavoring, are absolutely nut-free.

Additionally, our flavored and seasonal coffees do not contain a significant amount of Calories, Fat, Carbohydrates, Protein, Trans Fatty Acids, Fiber and/or Sodium, therefore they are of negligible importance nutritionally. Our coffee flavors are vegan, allergen-free and gluten-free.

Are your coffees organic? Fair trade?

While our coffees are not Certified Organic or Fair Trade unless otherwise stated, we work closely with our suppliers to make sure the coffee beans we roast are of the highest quality. Here at Lucky Goat, we ensure each coffee we source is up to our standards, and the standards which provide farmers with the wages they need for their farms and families. For further reading, check out our blog on Fair Trade Coffee.

Fundraisers and Donations

Who can I contact regarding fundraisers?

If you’re interested in our fundraising opportunities, reach out to our fundraising team at fundraising@luckygoatcoffee.com.

You can also learn more about fundraisers here.

Who do I contact regarding donations?

If you are interested in partnering with Lucky Goat Coffee for a donation, contact our donation team at hello@luckygoatcoffee.com.

Returns and Exchanges

Returns and Exchanges

Online Orders: Due to coffee’s perishable nature, we are unable to accept returns due to ordering mistakes. However, we want you to be satisfied with your coffee selection! Be sure to contact us within 15 days of your order date for any problems with your coffee or if you’re not happy with your purchase.

In-Cafe Purchases: Due to coffee’s perishable nature, we are unable to accept returns due to ordering mistakes. Retail merchandise items can be returned to the location where they were purchased for store credit or full refund within 60 days of purchase.

Read our full Online and Cafe return policies here.

Our Company

Are you hiring?

We are growing quickly and almost always hiring - see what's currently available here.

Where did the name "Lucky Goat" originate?

Legend has it that a herdsman named Kaldi noticed his goats had an extra spring in their step after eating the wild berries that grew near their feeding grounds. Curious, Kaldi tried the berries himself and experienced the same euphoria. The seeds of those berries are the coffee “bean” — which is why we can thank those lucky goats for the delicious drink we have today.